Troubleshooting
Self-serve fixes for the most common issues.
Run into a snag? Most issues are quick to resolve. Start with the quick resets below, then jump to the right guide if you need step-by-step help.
Try these first
Most problems clear up after a quick reset:
- Refresh the page.
- Hard-refresh to clear the browser cache with
Ctrl/Cmd + Shift + R. - Try a different browser (Chrome, Firefox, Safari, or Edge).
- Log out and back in.
Walk through the common fixes
If a quick reset did not do it, match your symptom to one of the fixes below.
You cannot log in
Password resets, two-factor authentication, and single sign-on each have their own fix. Open the Login issues guide and follow the section that matches your situation.
An account shows as Disconnected
The connection to that social account expired. Reconnecting takes a moment. Follow the Connection expired guide to link it back up.
A post failed to publish
This is almost always an expired connection. Open the failed post and read the error message, then reconnect the account it was trying to publish to. Once reconnected, you can republish.
Media will not upload
Check the file type (JPG, PNG, MP4, and similar) and confirm the file is under the 4 GB cap. Some platforms add their own limits on top of this. See File size limits for the full breakdown.
You cannot find a feature
Some features are gated by permissions. If a Workspace owner cannot see a tool, the Hub admin may need to enable access for that Workspace.
Permissions are set by the Hub
Workspace owners only see the tools their Hub admin has turned on. If something is missing, ask your Hub admin to enable access before troubleshooting further.
Browse the guides
Still stuck?
If none of the guides solve your issue, use the in-app help button or email support@flamel.ai. Include any error messages and what you have already tried so we can resolve it on the first reply.