FAQ
Quick answers across Flamel — posts, playbooks, billing, and operations.
Solution-specific questions live at the bottom of each section page: Playbooks · Ad Configuration · Billing.
Posts and content
Can I edit a post after it's published? No. Edit directly on the platform, or delete and recreate in Flamel.
Can I edit a Playbook after deployment? The template, yes — changes affect future opt-ins. Deployed campaigns stay unchanged in Meta. Use Open in Ads Manager to edit a live ad.
What's the difference between a Broadcast and a Template? A Broadcast pushes one post to many workspaces automatically (Hub controls content). A Template gives workspaces a starting layout they can customize before posting. See Broadcasts and Templates.
Hub vs Workspace
What's a Hub vs a Workspace?
- Hub = franchisor (corporate). Read-write on brand assets, playbooks, broadcasts.
- Workspace = franchisee (location). Receives Hub content read-only; manages own socials, ads, posts.
Workspace icon vs Hub icon?
- ShipWheel = Hub
- Layers = Workspace
See The Switcher for how to move between contexts.
Can a Workspace user see other workspaces' data? No. Workspaces are isolated. Only Hub admins see cross-workspace data.
Command Center
| Action | Notes |
|---|---|
| Bulk budget update | Percentage or dollar amount across selected campaigns |
| Bulk schedule update | Change start and end dates across multiple campaigns at once |
| Bulk pause or activate | Immediately stop or resume selected campaigns |
See Command Center for the full guide.
Where do I make changes?
| What | Where |
|---|---|
| Published post content | The social platform itself |
| Playbook template | Paid Social Ads, then Playbooks in Flamel |
| Deployed ad creative or targeting | Meta Ads Manager (via Open in Ads Manager) |
| Budgets and schedules across many campaigns | Command Center |
| A workspace's monthly budget | Billing, then Budgets |
| A workspace's payment method | Billing, then Payment Method (workspace) |
Franchise operations
| Scenario | Guide |
|---|---|
| New franchisee onboarding | Onboard a workspace |
| One owner, multiple units | Multi-unit onboarding |
| Ownership change | Transfer a workspace |
| Two locations combine | Merge or rebrand |
| Location closes | Close a workspace |
Still stuck?
- Use the in-app help button (bottom right corner).
- Email
support@flamel.ai.