Connection expired

Why connections expire

A social connection drops when the platform can no longer trust the access Flamel was granted. The most common causes:

• You changed your social account password.
• The platform ran a security review.
• The platform pushed a policy update.
• The account sat inactive for 60 to 90 days (LinkedIn is the strictest here).
• You lost your admin role on the Page or profile.

In every case except losing admin access, the fix is the same: reconnect. If you lost your admin role, get that role back first, then reconnect.

How you will notice

• A red badge appears in Connected Accounts.
• You get a failed-post notification.
• A dashboard alert flags the broken connection.

Reconnect a single account

Open Connected Accounts

Go to Manage, then Connected Accounts. Any expired connection shows a red badge.

Click Reconnect on the red account

Flamel redirects you to the platform's login screen.

Log in as the admin first

Before you click Reconnect, make sure you are already signed into the correct admin account for that Page or profile in the same browser. This avoids re-authorizing under the wrong account.

Log in and re-authorize Flamel

Complete the same login and permissions flow you used when you first connected the account.

Confirm scheduled posts retry

Once the connection is restored, any posts that failed while it was down retry automatically. No need to reschedule them by hand.

Per-platform tips

Reduce future disruptions

• Avoid changing social passwords casually.
• Glance at Connected Accounts once a week.
• Keep notifications on so you catch connection alerts early.
• Keep your admin roles on the business Pages and profiles.

If reconnect keeps failing